Check on arrival
When the box arrives, check three things before you put anything away:
- the outer packaging, and any temperature indicator;
- the batch number and expiry on each box against the delivery note and the certificate of analysis;
- the quantity.
Tell us
Report any problem within 48 hours of delivery. Write to sales@emiratepeptides.com with:
- the delivery note number;
- the product, strength and batch number;
- what is wrong, with photographs of the box, the label and the contents.
Keep the product at its labelled storage condition, and keep all the packaging, until we reply.
What we do
| Problem | What happens |
|---|---|
| Damaged in transit | We replace the damaged items or refund them |
| Wrong item or quantity | We send what is missing and collect what was sent in error |
| Batch number does not match the paperwork | Set the product aside. We investigate and replace it |
| A result on the certificate is in doubt | Send us your evidence. We take it up with the manufacturer and tell you what we find |
Returns
Peptides are temperature-sensitive, and we cannot resell goods once they have left our control. For that reason we do not accept returns of products that were supplied correctly, including products ordered by mistake or no longer needed.
Do not send anything back without our written agreement. We arrange collection when a return is needed.
Cancelling an order
You can cancel a pre-order at any time before you confirm the quotation. After confirmation, ask us: items already ordered from the manufacturer for you may not be cancellable.
Withdrawn batches
If a manufacturer withdraws a batch, or we lose confidence in one, we contact every buyer who received it and mark the batch as withdrawn in the certificate library.